Refund policy

Returns

We accept returns within 14 days of delivery for UK orders.

Items must be unused, in original condition, and in original packaging.

To start a return, please contact us at support@mellowpaws.co.uk with your order number.

Refunds

Once we receive and inspect your return, we will notify you of approval.
Approved refunds are processed to your original payment method within 5–10 working days.